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RETURNS & REFUNDS

Returns & Refunds Policy

At Bliss Enterprise, we want you to be fully satisfied with your purchase. If something isn't right, this policy explains how returns, exchanges, and refunds work.

1. Return Window

You may request a return within 2 days of the delivery date. Requests made after this window cannot be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must meet all of the following:

  • The product is unused, in its original condition, and not damaged due to misuse or improper installation.
  • The product is in its original packaging, including all accessories, manuals, warranty cards, and cables.
  • The product is not on the non-returnable list below.
  • You have proof of purchase (order number, invoice, or receipt).

Non-Returnable Items

  • Products with a broken/removed security seal or tamper-evident label
  • Products showing physical damage caused after delivery (bent pins, burnt components, liquid damage, etc.)
  • Software licenses, activation keys, or digital downloads, once accessed or activated
  • Items marked "Non-Returnable" at the time of purchase

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered:

  • Contact us within 48 hours of delivery with your order number and photos/video of the item and packaging.
  • We will arrange a free replacement, repair, or full refund, based on your preference and product availability.
  • Please do not discard the original packaging until the issue is resolved, as we may need it for the return.

4. How to Request a Return

  1. Email info@bliss-enterprise.com or use the Contact Us page with your order number and reason for return.
  2. Our team will review your request and, if approved, share return instructions and (where applicable) a prepaid shipping label or pickup arrangement.
  3. Pack the item securely in its original packaging and hand it over for pickup/shipping as instructed.
  4. Once we receive and inspect the item, we'll notify you of the approval or rejection of your return.

5. Refunds

  • Approved refunds are processed to your original payment method within 5–7 business days of us receiving and inspecting the returned item.
  • Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to reflect in your account.
  • Shipping charges (if any were paid at checkout) are non-refundable, except in cases of our error (wrong/damaged/defective item).
  • Return shipping costs for change-of-mind returns are the customer's responsibility, unless the item was damaged, defective, or incorrect.

6. Manufacturer Warranty

Many of our products (RAM, SSDs, Power supplies) include a manufacturer warranty, separate from this returns policy. For issues arising after the return window but within the warranty period, please contact us and we will guide you through the manufacturer's warranty claim process. Warranty duration varies by brand and product and is listed on the individual product page.

7. Exchanges

If you'd prefer an exchange (e.g., different capacity or model) rather than a refund, let us know when you submit your return request. Exchanges are subject to product availability and any price difference will be charged or refunded accordingly.

8. Cancellations

Orders can be cancelled free of charge before they are shipped. Once an order has shipped, it cannot be cancelled.

9. Contact Us

If you have any questions about this policy, please reach out: